Return & Exchange Policy

At PeakFlow, customer satisfaction is our top priority. We understand that sometimes an item may not be quite what you expected. While we aim to ensure every purchase is perfect, we have set clear return and exchange guidelines to maintain the quality, efficiency, and integrity of our brand.

Please read the policy carefully to understand how returns and exchanges work at PeakFlow.

1. How long do I have to return an item?

We offer a strict 7-day return policy from the date your item is delivered. This means you have 7 calendar days from the moment your package arrives to request a return or exchange. After 7 days, returns and exchanges are no longer accepted.

This policy helps us ensure that all items remain in excellent condition, so every customer receives a fresh, high-quality product. It also allows us to maintain fair stock levels and avoid product misuse.

2. Why do you only allow returns within 7 days?

We strive to provide you with products that are of the highest quality. The 7-day return window allows us to:

  • Maintain product quality: We ensure that all returned items are in perfect, unworn, and clean condition. A longer return period increases the chance of items being worn or damaged.
  • Efficient stock management: Our stock moves quickly, and with limited quantities of select items, it’s crucial to keep our inventory accurate and available for other customers.
  • Health and hygiene standards: Since we create apparel worn close to the body, a short return period ensures all products meet hygiene and quality standards.
  • Faster customer service: Shorter return windows mean quicker processing times for refunds and exchanges.

By enforcing a 7-day return policy, we’re able to keep our processes efficient, our products fresh, and our customers happy.

3. What items are eligible for a return or exchange?

To be eligible for a return or exchange, your item must meet the following criteria:

  • Condition: Unworn, unwashed, and in the same condition as it was received.
  • Tags and packaging: Original tags and packaging must be intact.
  • Proof of purchase: You’ll need to provide your order number or receipt as proof of purchase.

If your item fails to meet any of these conditions, it will not be eligible for return or exchange.

4. What items are NOT eligible for return or exchange?

The following items are not eligible for return or exchange:

  • Items returned after 7 days of delivery.
  • Used, worn, washed, or damaged products.
  • Products without original tags or items that are missing original packaging.
  • Gift cards or any promotional items received as part of a giveaway or special offer.
  • Final sale items: Products marked as "Final Sale" are not eligible for return or exchange.

These restrictions ensure the highest standards for product hygiene and quality for all customers.

5. How do I request a return or exchange?

If your item meets the eligibility requirements listed above, follow these steps to initiate a return or exchange:

  1. Contact Us: Reach out to our Customer Support team within 7 days of receiving your order. You can email us at [support@yourdomain.com] or fill out the Contact Us form on our website.
  2. Provide Your Details: Include your order number, item name, and the reason for the return or exchange. If the item is defective or damaged, please attach clear photos of the issue.
  3. Follow Instructions: Our team will review your request and provide you with the return instructions, including the return shipping address.
  4. Return Your Item: Ship the item back to us using the provided instructions. Please ensure you use secure packaging to avoid damage during transit.
  5. Processing Your Return: Once we receive the item and verify its condition, we’ll process your refund, exchange, or store credit. This can take 5-10 business days depending on bank processing times.

6. Do I have to pay for return shipping?

Yes, customers are responsible for the shipping costs to return their items unless:

  • The product was defective or damaged upon arrival.
  • You received the wrong item due to a shipping error on our part.

If one of the above situations applies, we’ll cover the return shipping costs. Otherwise, return shipping fees are non-refundable, and customers must arrange and pay for their own return shipping.

7. Can I exchange an item instead of returning it?

Yes, we offer exchanges for eligible items. Exchanges are only valid for the same item in a different size or color (if available). If the item you want is no longer in stock, we will offer you store credit or a refund instead.
Here’s how the exchange process works:

  1. Follow the same process as the Return Request.
  2. Indicate that you would like an exchange and specify the size or color you need.
  3. If the item is in stock, we’ll send you the new item once we receive and review the original.

8. How long does it take to process a return or exchange?

Returns and exchanges are processed within 5-10 business days after the item is received. We will notify you once the item has been inspected and the return/exchange has been approved.
If you’re waiting for a refund, the processing time will depend on your bank, but it usually takes 3-5 additional business days for the refund to appear in your account.

9. What happens if I return an item after 7 days?

Unfortunately, any returns or exchanges submitted after the 7-day window will be denied. Items will be sent back to you, and return shipping costs will be charged to the customer.
This policy allows us to maintain a consistent product cycle and ensure fair treatment for all customers. To avoid this situation, we strongly recommend checking and trying your items as soon as they arrive. If there are any issues, contact us within the 7-day return window.

10. What should I do if I receive a defective or damaged item?

If you receive an item that is damaged, defective, or incorrect, we will make it right. Contact our Customer Support within 7 days of delivery and provide the following details:

  • Your order number.
  • A description of the issue (defect, damage, wrong item, etc.).
  • Photos clearly showing the issue.

Once your claim is approved, we’ll either send you a replacement item or offer you a full refund (including return shipping costs, if applicable).

11. Can I cancel or change my order after it’s placed?

Orders are processed as quickly as possible to ensure fast shipping. If you need to cancel or modify your order, please contact Customer Support immediately. If your order has not yet been processed or shipped, we’ll do our best to make the changes. However, if your order has already been shipped, it will be subject to our return policy.

12. What is your contact information for returns and support?

If you have any questions or need help with a return, you can contact our Customer Support team.

Return & Exchange Summary

  • You have 7 days from the delivery date to request a return or exchange.
  • Items must be in new, unused, and unworn condition with original tags and packaging.
  • No returns or exchanges after 7 days — this is to protect the quality and integrity of our products.
  • Return shipping fees are the responsibility of the customer, unless the item is defective, damaged, or incorrect.